Refund and Returns Policy

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EZRGB LLC Product Returns Policy

At EZRGB LLC, we strive to provide our customers with top-quality products and outstanding service. We understand that there may be occasions when you need to return a product, and we want to make this process as straightforward as possible. Please take a moment to familiarize yourself with our product returns policy:

1. Return Eligibility:

  • You may return a product within 30 days from the date of purchase.
  • The product must be in new, unused condition with all original packaging, accessories, and documentation included.
  • Products that have been damaged, altered, or are not in their original condition may not be eligible for a refund or exchange.

2. Return Shipping Responsibility:

  • EZRGB LLC is responsible for the cost of return shipping only in cases where the product received is defective or damaged.
  • For all other return reasons, including change of mind or ordering the wrong product, the customer is responsible for the cost of return shipping.

3. Restocking Fee:

  • A 20% restocking fee will be applied to all returns, except in cases where the product received is defective or damaged.
  • The restocking fee helps cover the costs associated with processing and inspecting returned products, as well as restocking them for resale.

4. Return Process:

  • To initiate a return, please contact our customer service team at customer service.
  • Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.
  • Please make sure to clearly label your return package with the RA number provided to ensure prompt and accurate processing of your return.

5. Refund or Exchange:

  • Once we receive and inspect the returned product, we will process your refund or exchange.
  • Refunds will be issued to the original payment method used for the purchase within 5-7 business days after the return is approved.
  • Exchanges will be processed promptly, and the replacement product will be shipped to you as soon as possible.

6. Contact Us:

  • If you have any questions or concerns about our product returns policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure a smooth return process.

EZRGB LLC is committed to delivering excellent products and service to our customers. We hope that this returns policy provides clarity and transparency regarding the return process. Thank you for choosing EZRGB LLC, and we appreciate your business.

Note: This returns policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information regarding returns and exchanges.