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EZRGB LLC Warranty Policy

At EZRGB LLC, our goal is to provide exceptional products and customer support. We back our products with a comprehensive warranty to ensure you have peace of mind with every purchase. Below, you’ll find the details of our warranty coverage and the steps to follow should you need to make a claim.

Who Is Covered?

This warranty is applicable solely to the original purchaser of our products. If you bought your EZRGB product from a third-party reseller, please reach out to them directly for any warranty claims.

What Is Covered?

Our warranty covers manufacturing defects and issues under normal, seasonal use for personal or commercial holiday displays. Products installed in vehicles, boats, or as part of permanent installations (such as architectural lighting) are excluded from this warranty.

Warranty Periods by Product Category

  • Lighting and Accessories (Pixels, Power Supplies, Cables, Connectors):
    • Coverage: 1 year from the date of purchase.
  • Controllers:
    • Initial 45 Days: Limited to factory defects. Customers are responsible for return shipping costs.
  • Outdoor Props:
    • Coverage: 1 year from the date of purchase. These products are intended for seasonal outdoor use. Extended exposure to UV light or year-round installation is not covered unless specifically mentioned in the product description.

What Is Not Covered?

  • Products that were received as gifts, promotions, or at no cost.
  • Items used outside their specified parameters (e.g., incorrect voltage, amperage, or temperature).
  • Cosmetic issues such as minor color variations between lights, which do not affect performance.

How to File a Warranty Claim

If you believe your product has a defect covered under our warranty, the first step is to contact our support team through our website form below. We will work with you to troubleshoot and diagnose the issue. In many cases, we can resolve the problem through configuration assistance. If a replacement is needed, we’ll guide you through the process.

To expedite your claim, you may be asked to provide photos of the product or perform simple tests to help us determine the cause of the issue. In some cases, we may request that you return the item or render it unusable before issuing a replacement or refund.

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Additional Information

EZRGB LLC is not liable for indirect costs incurred due to defective products, including:

 

  • Display downtime while awaiting a replacement.
  • Costs associated with removal and reinstallation of products.
  • Expedited shipping fees for warranty replacements. Standard ground shipping costs may be credited if faster service is required.

We are dedicated to ensuring your satisfaction and will do everything we can to resolve your issue as quickly and efficiently as possible. Thank you for choosing EZRGB LLC, and we look forward to helping you create dazzling displays that light up your celebrations!